Refund policy

Return & Refund Policy

At Hello Pepper, we strive to provide unique, art-inspired home goods that you'll love. Please review our policy below regarding cancellations, returns, and refunds.

1. Order Cancellation (Before Shipping)

We understand that mistakes happen. If you wish to cancel your order, please contact us immediately after purchase.

  • Before Shipping: If your order has not yet been processed or shipped, we can cancel it for a full refund.
  • After Shipping: Once an order has been processed or shipped, we cannot accept cancellations.

2. Returns & Refunds (Change of Mind)

Please Note: We generally do not accept returns or refunds for "Change of Mind" or personal preference. As a small independent brand, we encourage you to check all product details (size, material, etc.) carefully before ordering.

  • In exceptional cases where a return is approved by our team, the item must be unused and in its original packaging.
  • Fees: The customer is responsible for all return shipping costs and any restocking fees. Original shipping fees are non-refundable.

3. Exchanges

If you wish to exchange an item (e.g., for a different size or color), please contact us first.

  • Exchanges are subject to stock availability. If the item is out of stock, we may offer a store credit instead.
  • Fees: The customer is responsible for shipping costs both ways (returning the original item and shipping the new one).

4. Damaged or Defective Items

If your item arrives damaged, broken, or with a manufacturing defect, we've got you covered.

  • How to Report: Please contact us within 7 days of receiving your order.
  • Proof Required: You must provide clear photos or a video showing the defect or damage.
  • Resolution: We will offer a free replacement or a full refund for defective items. You do not need to pay for return shipping in this case.

5. Important Notes

  • Unauthorized Returns: Please do not send items back without contacting us first. Returns received without prior authorization may be rejected.
  • Condition: Returned items must be in new, resellable condition. If an item is returned damaged or used, we reserve the right to deduct the loss from your refund.

Contact Us

If you have any questions or need assistance, please reach out to our support team:support@hellopepperonline.com